From consultation to a completed final product, how long does the process take?
Typically, about 10-12 weeks. This can be longer leading up to busier times of the year (like Christmas) so it’s smart to get started early if you have a need-by date.
Do you schedule remote design consultations?
Absolutely! We utilize Zoom, or FaceTime for customers who have an Apple device.
Do you provide a warranty on custom designs?
All jewelry is covered by a 1-year workmanship guarantee; however, as with all fine jewelry we strongly suggest either our lifetime care plan which can be purchased along with the jewelry, or a separate insurance policy. We provide all documentation necessary to obtain a comprehensive jewelry policy.
I inherited a piece of jewelry from a relative but it's really not my style. Can I just use some of the stones to create something that fits my style?
Yes! We believe part of honoring the gift is wearing and enjoying it! If the style of the jewelry doesn’t match your personal style, we can help make those precious pieces into something you love and cherish!
Can I change the diamond(s) in my current engagement ring?
In many cases, yes! We can upgrade your center diamond without changing your ring overall. We suggest making a pendant with your original diamond, to wear it close to your heart!
I have several pieces of gold jewelry that I don't wear. Can we use that gold to create a custom design?
Yes, the gold you provide is weighed and a monetary discount is applied to the cost of your new jewelry item
When do I pay for my jewelry? Do you offer a payment plan?
Typically, we require 50% payment after a design is approved and before moving to production; the balance is due at completion of the new jewelry item.
For clients who would like to consider longer-term payment plans, we do offer up to 36 months financing (on approved credit) though our financing partner, Synchrony Luxury.