Custom Legacy Design FAQ

How do I get started?
If this is a redesign, gather the items you'll want to incorporate. Schedule a complimentary design consultation, where you'll talk to Kate about your personal style, goals for the new jewelry item, and budget. 
If you are adding new main Diamonds or colored stones to your new jewelry item, you will have a stone consultation (if needed).
How much does it cost to create a custom piece of jewelry? Can you work with my budget?
We suggest a minimum budget of $2500; however, we will consider all budgets and make the appropriate recommendations. A $250 design deposit is required to move forward with each design, which will be applied toward the final price.
I have a pile of old jewelry, what can I do with it?
We can use your old pieces to create something new! It’s ok to use stones from several pieces to create one new piece, or a suite of new pieces!

From consultation to a completed final product, how long does the process take?

Typically, about 10-12 weeks. This can be longer leading up to busier times of the year (like Christmas) so it’s smart to get started early if you have a need-by date.

 

Do you schedule remote design consultations?

Absolutely! We utilize Zoom, or FaceTime for customers who have an Apple device.

 

Do you provide a warranty on custom designs?

All jewelry is covered by a 1-year workmanship guarantee; however, as with all fine jewelry we strongly suggest either our lifetime care plan which can be purchased along with the jewelry, or a separate insurance policy. We provide all documentation necessary to obtain a comprehensive jewelry policy.

 

I inherited a piece of jewelry from a relative but it's really not my style. Can I just use some of the stones to create something that fits my style?

Yes! We believe part of honoring the gift is wearing and enjoying it! If the style of the jewelry doesn’t match your personal style, we can help make those precious pieces into something you love and cherish!

 

Can I change the diamond(s) in my current engagement ring?

In many cases, yes! We can upgrade your center diamond without changing your ring overall. We suggest making a pendant with your original diamond, to wear it close to your heart!

 

 Can I use my own gold?

The gold you provide is weighed and a monetary discount is applied to the cost of your new jewelry item.

 

When do I pay for my jewelry? Do you offer a payment plan?

A $250 design deposit is required for sketched designs. Upon approval, we require 50% payment after a design is approved and before moving to production; the balance is due at completion of the new jewelry item.

For clients who would like to consider longer-term payment plans, we do offer up to 60 months financing (on approved credit) though our financing partner, Synchrony Luxury.