Our Custom Process

What it looks like. How it works. How it feels.

Custom jewelry doesn’t have to be intimidating, overly formal, or confusing. Our process is designed to feel personal, collaborative, and actually enjoyable.

From first conversation to final sparkle, you’re guided every step of the way.

Step One: Come sit with us

Free 30-Minute Design Consultation

Every custom piece starts with a conversation. You’ll meet one-on-one with Katelynne Eslick, our award-winning designer, for a complimentary 30-minute consultation, in person or via video.

This is a relaxed, no-pressure space to talk through:

• Your ideas (fully formed or still fuzzy, both are welcome)
• Your style and what you’re drawn to
• Your budget and timeline
• Any heirloom jewelry or stones you may want to incorporate

You don’t need to prepare anything, though inspiration photos and sentimental pieces are always encouraged.

Engagement Rings (Custom, Not Complicated)

Designing an engagement ring should feel exciting, not overwhelming. During your consultation, we’ll walk through diamond shapes, setting styles, and budget options together. We offer both natural and lab-grown diamonds, and our team will guide you honestly and thoughtfully through the selection process.

If you decide to move forward after your consultation, a $300 design deposit is collected and applied toward your final cost.

Re-Designing What You Already Own

Have jewelry tucked away that no longer feels like you? We love helping clients reimagine meaningful pieces.

For re-design projects:

• Your existing diamonds or gemstones are thoughtfully incorporated
• Katelynne designs with your style, story, and budget in mind
• Up to three hand-drawn sketches are created for you to review

A $300 design deposit is required to move forward (applied to your final cost), and a minimum budget of $3,000 is recommended for re-design projects.

Step Two: Designing Together

After your consultation, Katelynne gets to work creating sketches based on everything you shared. You’ll review the designs together, refine details, and make revisions until it feels just right.

Once approved:

• A 3D model is created
• Your piece is crafted and hand-set with care
• Every detail is polished to perfection

Nothing moves forward without your approval. This is truly a collaborative process.

Step Three: The Final Reveal

When your piece is complete, you can:

• Pick it up in-store, or
• Have it safely shipped to you

For pieces over $3,000, we include a complimentary appraisal for insurance purposes.

Helpful Things to Know:

Timeline

Most custom projects take 10 to 12 weeks from design approval to completion. During busy seasons, starting earlier is always recommended.

Budget & Payments

Most engagement rings and re-designs begin around $3,000, but we work thoughtfully to offer options at various price points.

• $300 design fee collected after consultation (credited toward final cost)
• 50% deposit due after design approval
• Remaining balance due at completion

Remote Appointments

Yes. Consultations are available via Zoom or FaceTime.

Financing

We offer financing through Synchrony Luxury, on approved credit, with a quick and easy application available.

Warranty

Every custom piece includes a complimentary 1-year workmanship guarantee.

Insurance

We’ve partnered with Zillion Insurance to offer full-coverage insurance options for your jewelry.